Amendment Date: 10th September 2024
Effective Date: 25th May, 2018
99Games Online Private Ltd., hereinafter referred as “99Games”, “We”, “Us” is a “Data Controller”, which means we are responsible for deciding how we hold and use Personal Data about you. We Thank you for playing our games. Your privacy is most significant to us, and we deem it as our duty to care for it seriously; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data 99Games may collect, how 99Games uses and safeguards that data and with whom we may share it. We at 99Games publish games on the iOS, Android, Windows, Facebook Gameroom and Mac platforms, which include Star Chef, Star Chef 2, Fantastic Chefs, Dhoom:3 The Game, Fan: The Game, Dream Star, Sultan: The Game, Words Worth etc. 99Games is committed to respect the privacy of all visitors/users of its Website, mobile applications and other online products and services (collectively, the "Services").
If you have questions about data protection, or if you have any requests for
resolving issues with your personal data, we encourage you to primarily contact us
through the game so we can reply to you more quickly. If you wish to access, update,
or delete your PII, please reach out to us at privacy@99games.in. We may ask you to
verify your identity before we can act on your request. In some cases, we may have
to keep that information for legitimate business or legal purposes.
If you have questions pertaining to In-App Purchases, requesting a
refund or Reporting a problem and issues regarding to the same in Android platform
you are advised to contact 99Games through game or email within 48hrs of the cause
of action, details refer AUTO RENEWABLE SUBSCRIPTIONS sub header below.
email: privacy@99games.in
It is contractually necessary to process your username, email, password, cookie data, IP address, game network IDs, game information and similar information to fulfil our obligations in the terms of service to provide you with high quality games and a social game network from ourselves and our partners.
Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy.
We will process your personal data only for as long as necessary for the purposes for which it was collected in connection with your business relationship with us, unless we are legally required or entitled to retain the data for a longer period, or if it is necessary for establishing, exercising, or defending legal claims.
Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period, and are free to securely delete it for any reason and at any time, with or without notice to you.
In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case we may use such information without further notice to you and it is no longer considered Personal Data within the meaning of this Privacy Policy.
Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.
We may also provide you with general links to non-99Games websites. Your use of these links is subject to the third parties' privacy policies, and you should become familiar with the third-party sites' privacy policies before using the links. 99Games is not responsible for the privacy practices or the content of those other websites.
We do not knowingly collect or solicit personal data about or direct or target interest-based advertising to children or knowingly allow such persons to use our Services. 99Games will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" should take into account applicable laws as well as national and regional cultural customs.
99Games outlines an auto-renewable subscription as one that allows a user to purchase
dynamic content for a set period of time. Once that set period of time ends, the
subscription renews again for the same amount of time. This continues until the user
cancels the subscription. These subscriptions services allow users to choose their
plan and the frequency of renewal. After the user makes a choice of a subscription,
99Games requests the user to approve it. When the subscription starts, it is
recorded under the user’s ID. Respectively subscription displays the date of renewal
and the term. After listed, cancellation is easy. All a user needs to do is open up
the particular subscription under manage subscription and hit “cancel subscription”.
In case of any queries relating to the requesting a refund or Reporting a
problem relating to auto renewable subscriptions in Android platform, he is being
strictly advised to contact 99Games within 48hours of the issue/query, delaying to
which the user may be refunded with only in-game virtual items not the money/amount.
For further more details, explanation and clarity on the same the user is
advised to refer https://support.google.com/googleplay/answer/2479637
Geolocation information (location at City, State or Country level only), collected from you and our analytics and advertising partners, will be shared with our service providers for the purpose of aggregated Analysis, Personalized In-Game offers and In-App Advertising. We collect general location information about a particular individual or device and do not collect or process precise geolocation data.
We may use your data as required or permitted by any applicable law. As a specific example, if you live in the European Union, this would include for the purpose of providing VAT invoices where we are required to do so by law or where requested by you.
Any complaints or request or concerns with regards to use, processing or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below via post or by sending an email to privacy@99games.in
Any complaints, abuse or concerns with regards to content and or comment or breach of
these terms shall be immediately informed to the designated Grievance Officer ( Data
Protection Officer ) as mentioned below via in writing or through email signed with
the electronic signature
to.
Name: Gururaja Bhat
Email: privacy@99games.in
99Games Online Private Limited
1st Floor, Mahalakshmi Towers, Court Road
Udupi- 576101, Karnataka, India.
Phone: +91 820 2583800
99Games request you to please provide the following information in your
complaint:
a) Identification of the information provided by you.
b) Clear statement as to whether the information is personal information or
sensitive personal information.
c) Your address, telephone number or e-mail address.
d) A statement that you have a good-faith belief that use of the information has
been processed incorrectly or disclosed without authorization.
e) A statement, that the information in the notice is accurate, and that you are
authorized to act on behalf of the owner of the right that is allegedly
infringed.
99Games may reach out to you to confirm or discuss certain details about your
complaint and issues raised, 99Games shall not be responsible for any communication,
if addressed, to any non-designated person in this regard.
99Games may update this policy from time to time, so please review it frequently. We'll notify you of material changes via a notice on our home page (99games.in). Your continued use of our products means you accept the changes. Once you accept this policy, we will not enforce future changes we deem in good faith to be material absent your express agreement to the changed terms.
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